Turn unhappy reviews into recovered customers.
My Business turns every negative review into an actionable recovery plan—so your team knows who to contact, what to offer, and how to follow through.
Built for restaurants, hospitality, healthcare, franchises, and service teams.
What to expect
Recovery should be measurable.
Every negative review becomes a tracked recovery case—not a closed ticket.
Your team gets a recommended next step, not just another AI-written reply.
High-priority complaints reach the right manager while the moment still matters.
From review to resolution
More than a reply generator.
My Business brings strategy, ownership, and follow-through into one recovery workflow.
AI Recovery Playbook
A clear response plan for every complaint.
New review
“Waited 45 minutes and food was cold.”
Recovery Probability Engine
87%
Prioritize the customers most likely to respond to a thoughtful recovery effort.
Escalate without chasing
Route urgent reviews to the right manager and keep every recovery moving toward an outcome.
One visible path
Give every case a next step—and an owner.
Track progress from the first review through contact, resolution, follow-up, and a possible review update.
Pricing
Recovery operations that scale with you.
Choose the review volume and workflow depth that matches your team.
Starter
For a single location building a consistent recovery habit.
$99/month
- Up to 100 reviews per month
- AI recovery playbooks
- Recovery workflow tracking
- Email manager alerts
Growth
For multi-location teams ready to prioritize recovery effort.
$299/month
- Up to 1,000 reviews per month
- Recovery Probability Engine
- Priority recovery queue
- Review update tracking
- Recovery analytics
Enterprise
For franchise, agency, and enterprise reputation operations.
Custom
- High-volume review coverage
- Multi-brand workspaces
- Custom workflows and integrations
- Dedicated onboarding
Stop letting unhappy customers become lost customers.
Start building recovery plans your team can act on—and outcomes you can measure.